At Annette Store, we value your satisfaction and aim to make the return process simple and hassle-free.

1. Eligibility for Returns
Items can be returned within [5 days] of receipt, provided they are:

• Unused, in their original packaging, and in the same condition as delivered.
• Accompanied by a receipt or proof of purchase.

2. Non-Returnable Items
The following items are not eligible for returns:

• Perishable goods.
• Personalized or custom-made products.
• Sale or clearance items.

3. Return Process
To initiate a return:

• Contact us at support@annettestore.com or via WhatsApp [0792194800].
• Provide your order number and details of the item(s) to be returned.
• Ship the item(s) back to the address provided by our support team.

4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [5 business days], and a credit will be applied to your original payment method.

5. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

6. Exchanges
Exchanges are allowed for defective or damaged items only. Please contact us to arrange a replacement.

Contact Us
For any questions about returns, please email us at support@annettestore.com.